Many experts from the field of IT Service Management have assisted in putting together this first edition of The Guide to IT Service Management Volume I. Without these authors, who have done a lot of work to formulate their knowledge and insights and put them down on paper, a book like this would not be possible. I owe these authors my gratitude. The names of the authors are mentioned in their respective contributions, but you can be assured that many more were involved in the writing and evaluating of the final texts
