According to many in the BPR field reengineering should focus on processes and not be limited to thinking about the organizations. After all the organization is only as effective as its processes[4,6] So, what is a process? “A business process is a series of steps designed to produce a product or a service. It includes all the activities that deliver particular results for a given customer(external or internal)[9].” Processes are currently invisible and unnamed because people think about the individual departments more often than the process with which all of them are involved. So companies that are currently used to.
