In our prior audit, we reported that AMS had not (1) established protocols for working with the National Organic Standards Board2 (Board) or resolving conflicts with them, or (2) fully developed internal operating procedures, particularly for resolving complaints and investigations and for providing guidance to certifying agents and their organic operators to ensure consistency in implementing program requirements. We found that AMS officials made improvements to the program since our prior audit, and implemented corrective actions for 8 of the 10 recommendations issued in our prior audit report (see Exhibit A). Members of the Board stated that AMS’ implementation of.
