In July 2005, we reported on our first review of Overall, we concluded that AMS needed to strengthen its management controls for administering NOP. For example, AMS did not establish procedures for receiving, reviewing, or implementing Board recommendations for adding materials to the National List of Allowed and Prohibited Substances. We also found that AMS needed to develop and implement protocols for evaluating and resolving complaints. Finally, we found that AMS did not have procedures for creating and issuing guidance to agents when clarification of program regulations was needed. Certifying agents stated during our prior review that there might.
