The Government has published high level Public Service Agreements (PSAs). These are its priorities and strategic objectives with measurable targets – the vast majority of these measure outcomes. The Government has also published Service Delivery Agreements (SDAs) for every government department. SDAs explain how the Government aims to deliver the high level targets in the PSAs, and how it will modernise and reform to get better value for money. The SDAs include measures of outputs, processes and inputs which deliver the outcomes which the Government is aiming for. Each Government Department will have its own targets for internal management, linked to the PSA and SDA targets. Again these will measure.
