In recent years, an increasing number of Internet-based groupware systems have been created for the support of distributed workgroups. The support of cooperative work processes with information technology has been studied by researchers in the area of computer supported cooperative work (CSCW) [cf. Kies et al. 1998, Kamel/Davison 1998]. The most widely used information systems for CSCW are groupware [cf. Lewe/Krcmar 1991] and workflow management systems [Ellis et al. 1991]. In this paper we follow Greenberg’s definition [1991] who uses the term groupware for all kinds of in- formation systems which support workgroup computing. .
