The development of performance indicators to measure progress, both quantitative and qualitative, should be undertaken with care. If the skills to develop performance indicators are not part of the skill set of the proposed project team, then the project manager may wish to include ‘indicator development’ skills in the ‘Resource’ section and in the ‘Risks’ section of the Implementation Plan. Performance indicators may be developed for both the policy as a whole, and for each phase or activity. Departments and agencies must provide supporting documentation for each indicator identifying information needed, collection cost and method, frequency of reporting,.
