Paradox is the norm when it comes to working with complex con- cepts and relationships. There are no absolutely right answers. We seek the answers that are right for the situation. Many people want certainty. Clients, project sponsors, project manag- ers, and others all want to know when what they want will be done, how much it will cost, exactly what they have to do, and how to do it. But life is filled with paradox and uncertainty. For those who desire consistent repetition of a well-articulated script, this is disconcerting. For them, deviation from the plan creates discomfort. .
