Recently, the public sector has began to recognize the potential opportunities offered by ICT and e-business models to fit with citizens’ demands, to offer better services to citizens and to increase efficiency by streamlining internal processes. Tapscott and Caston (1993) argue that ICT causes a “paradigm shift” introducing “the age of network intelligence”, reinventing businesses, governments and individuals. Paradigm shifts prevail in the public sector too. The traditional bureaucratic paradigm, characterized by internal productive efficiency, functional rationality, departmentalization, hierarchical control and rule-based management (Kaufman, 1977), is being replaced by competitive, knowledge based economy requirements, such as: flexibility, network organization,.
