Exceptional Care, Exceptional Service is an institution-wide culture enhancement underway at Boston Children’s. Its goal is the spread of service-oriented attitudes and behaviors that exceed the expectations of our patient families, physician partners, neighbors, and co-workers. In short, it is an effort to make our level of personal service to these groups as world-renowned as our medical care. We pledge to foster a culture of exceptional care and exceptional service that supports these values: excellence, respect, communication, courtesy, enthusiasm, teamwork. ECES also supports employee recognition programs, such as Employee of the Month
