However, few multi-unit casual dining restaurants can afford managers like Jordan. Employee turnover in casual dining is high and many servers are under the legal drinking age. Duplication of training programs for hundreds of units requires a different system than training at one or two restaurants. According to Ben Salisbury, Vice President, Global Account Development Stimson Lane Vineyards & Estates most wine training fails because there is too much emphasis on “wine knowledge” that no one remembers. Salisbury further states that it falsely assumes “wine people” alone can do the training. Simple wine sales techniques can be taught by.
