The most important element in implementation of the program is not the initial training event or the amount of the content, but rather, the ongoing management and coaching of the participants and those people that the participants are expected to supervise. Further, we must work with your managers to ensure that they learn how to have those difficult, but necessary, conversations with their subordinates who are dragging their feet, engaging in subterfuge or just not performing to expectation. Helping managers learn to communicate with their subordinates in a productive, effective and caring way is an important part of.
