In general we do not like to wait. But reduction of the waiting time usually requires extra investments. To decide whether or not to invest, it is important to know the e ect of the investment on the waiting time. So we need models and techniques to analyse such this course we treat a number of elementary queueing models. Attention is paid to methods for the analysis of these models, and also to applications of queueing models. Important application areas of queueing models are production systems, transportation and stocking systems, communication systems and information processing systems. Queueing models are particularly useful for the design of.
