We would like to thank all our colleagues and friends at Ashridge for their support while writing this book. The following people who have all actively contributed to the content of our book deserve a special mention: Eddie Blass, Judy Curd, Karen Moyle, Angelita Orbea, Nigel Melville, Tony Cram, Richard Olivier and Richard Bamsey for the graphics, and all participants on the Influencing Skills Programmes we have run in recent years. Thanks especially to those whose interesting quotes we have used in this book.
