A well-resourced support structure was established to administer the programme. facilitate dialoguc, hold confidential data securely, and provide data analysis. Members provided data for the anonymous databases about their practices and about specific project results, and tirst-hand case studies for discussion at workshops. They discovered, shared and created both tacit and explicit knowledge through the fomial programme and through informal contact. Secondly, the thinking of practitioners, theorists and researchers was challenged. The literature on pmjoct management was found to reveal an unbalanced worldview that lacked coherent undcrlying theory. The.
