“The second growing category of work in America involves personal services. Computers and robots can’t do these jobs because they require care or attentiveness. Workers in other nations can’t do them because they must be done in person. Some personal-service workers need education beyond high school – nurses, physical ther- apists and medical technicians, for example. But most don’t, such as restaurant workers, cabbies, retail workers, security guards and hospital attendants. In contrast to that of symbolic analysts, the pay of most personal-service workers in the . is stagnant or de- clining. That’s because the supply of personal-service workers is growing quickly, as more and more people who’d otherwise have factory.
