Definitions of “program” may vary. Generally, a program constitutes some set of activities with a defined objective, such as an employment training program, a tutoring or mentoring program, a sports program, or a literacy development program for youth. In some nonprofits, there may be one supervisor per program, while in others, a supervisor will oversee more than one program. If an organization has more than one group providing the same service, managers can use a common measurement approach for both. For example, if two offices provide adult mental health services, each with its own supervisor, then “adult mental health services” can be treated as one program—and use the.
