Presentation is critical in making the information useful, and is often neglected. Reports should be clear, understandable, and meaningful. Even if all other steps in the outcome measurement process have gone well, poorly reported information will discourage use or provide misleading information. Outcome information can be reported in a variety of ways, as shown in exhibits 11, 12, and 13. Exhibit 11 (see page 19) presents data on one outcome indicator for a given reporting period broken out by individual service unit and race/ethnicity. Any two characteristics can be readily “cross-tabulated” and reported in such a format
