Because a 1998 UPS study indicated that volunteers do not always feel their volunteer experiences make best use of their skills and interests, the Corporation for National and Community Service, the UPS Foundation, and the USA Freedom Corps organized the first national study of volunteer management capacity to better understand the scope of issues confronting our charities and congregational social service outreach activities. The study, conducted by the Urban Institute in fall 2003, is based on a representative sample of 1,753 charities, drawn from the more than 200,000 charities that filed their annual paperwork with the IRS in 2000. It also includes information from 541 congregations, representing the 380,000 congregations (of all faiths).
