FSA has made the Direct Loan Program more user-friendly for schools and students by (1) using Web sites to disseminate and collect information and forms, (2) implementing a new information system that originates and disburses Direct Loans to students faster, and (3) providing staff in regional offices to assist Direct Loan schools. Direct Loan schools indicated that FSA’s Web sites are effective in helping them administer the program and have simplified the process for Direct Loan borrowers. For example, Direct Loan borrowers are able to complete and sign their loan applications online and view information about their loans when they enter repayment. Despite schools’ satisfaction with FSA’s Web sites,.
