Supervisors, managers and their co-workers seemed to be attending an awful lot of training courses, but this didn’t seem to have the impact on ‘onthe- job’ performance that it needed to have. In fact many managers were disillusioned with much of the training and development activity going on. At the time, most training programmes suffered from a lack of measurable, clearly specified outcomes and measured results. Most training programmes were evaluated on the ‘Did you enjoy it?’ measure, or people sat for a threehour theory exam. It was rare for any new learning to be assessed on-the-job
