Interview participants identified organizational effectiveness as one of the top two things that has an impact upon the relationship between the board of directors and executive director. Chapter Four details what areas of organizational effectiveness have the greatest impact on the relationship. Chapter Five addresses how emotional intelligence and other leadership qualities influence the board/executive director relationship. In addition to organizational effectiveness (Chapter Four), interview participants identified emotional intelligence as the other major thing that can impact a relationship. In other words, it is not just what is done, but how it is done, that has an impact on the relationship.
