Given these findings, it is not surprising that for many companies the most pressing challenges with social media are in understanding the potential to make a difference in their business, measuring its effectiveness, and aligning social media activities to an impact on company financials. (Figure 2) Yet without good metrics and tangible evidence of impact, the majority of the executives in the survey said their organizations cannot take social media efforts seriously. And that poses a challenge for companies, says Avinash Kaushik, Google’s Analytics Evangelist and author of Web Analytics , because social media can build up a great deal.
