In addition to these reactions, research based on interviews with individuals experiencing grief indicates that such individuals may go through the following processes: trauma, shock, denial (by ignoring warnings or ignoring messages to take protective actions), anger (for example, in the form of emotional outbursts or assigning blame to others), bargaining (trying to find something to mitigate or solve the problem), depression, acceptance of loss and forgiveness. One highly stressed group often overlooked as a target audience for emergency communication is first responders, health care workers and their families. For example, their stress levels are likely to be significantly higher if they are not in receipt of.
