This mini-eBook is dedicated to a dear friend and colleague who was taken too early, but who continues to motivate and inspire us: Satyam Anand 1979 - 2012 "I come to work every day with a positive attitude and every situation in life I try to take it in a positive way. There are a lot of negative things around, but you need to try to be positive as much as you can, and things will fall in place."