© 2004 The McGraw-Hill Companies, Inc. All rights reserved. . McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved. .After reading this chapter, you should be able to: Learning Objectives Determine appropriate responses to major changes in the environment affecting human resources. Comply with the legal framework governing human resources. Develop tactics to implement desired human resource strategies. Prepare a staffing program to recruit and select the best applicants. Establish orientation, training, and career development programs to enhance employees’ contributions to the firm. Implement an effective performance appraisal program to capitalize on employees’ strengths and reduce employees’ weaknesses. Develop a reward system to attract, retain,.