Systems Analysis and Design: Chapter 4 - Information Gathering Interactive Method's Objectives is Recognize the value of interactive methods for information gathering, Construct interview questions to elicit human information requirements. | Information Gathering: Interactive Methods Systems Analysis and Design, 7e Kendall & Kendall 4 © 2008 Pearson Prentice Hall Objectives Recognize the value of interactive methods for information gathering Construct interview questions to elicit human information requirements Structure interviews in a way that is meaningful to users Understand the concept of JAD and when to use it Write effective questions to survey users about their work Design and administer effective questionnaires 4- Kendall & Kendall Interactive Methods to Elicit Human Information Requirements Interviewing Joint application design (JAD) questionnaires 4- Kendall & Kendall The commonality of these methods is talking with and listening to people in the organization in order to understand their interactions with technology through a series of carefully composed questions. Major Topics Interviewing Interview preparation Question types Arranging Questions The interview report Joint Application Design (JAD) . | Information Gathering: Interactive Methods Systems Analysis and Design, 7e Kendall & Kendall 4 © 2008 Pearson Prentice Hall Objectives Recognize the value of interactive methods for information gathering Construct interview questions to elicit human information requirements Structure interviews in a way that is meaningful to users Understand the concept of JAD and when to use it Write effective questions to survey users about their work Design and administer effective questionnaires 4- Kendall & Kendall Interactive Methods to Elicit Human Information Requirements Interviewing Joint application design (JAD) questionnaires 4- Kendall & Kendall The commonality of these methods is talking with and listening to people in the organization in order to understand their interactions with technology through a series of carefully composed questions. Major Topics Interviewing Interview preparation Question types Arranging Questions The interview report Joint Application Design (JAD) Involvement location Questionnaires Writing questions Using Scales Design Administering 4- Kendall & Kendall Interviewing Interviewing is an important method for collecting data on human and system information requirements Interviews reveal information about: Interviewee opinions Interviewee feelings Goals Key HCI concerns 4- Kendall & Kendall Opinions – may be more revealing and more important then facts. By seeking opinion rather then fact you can discover key problems. Feelings – You can understand the organization’s culture more fully by listening to the feelings of the respondent. Goals – project the organization’s future. You may not be able to determine goals through any other method. HCI – the ergonomic aspects, the system usability, how pleasing and enjoyable the system is, and how useful it is in supporting individual tasks. Interview Preparation Reading background material Establishing interview objectives Deciding whom to interview Preparing the interviewee Deciding on .
