Learning objectives of this chapter include: Name a business's main areas of operation, differentiate a business process from a business function, identify the kinds of data that each main functional area produces, identify the kinds of data that each main functional area needs, define integrated information systems and state why they are important. | Concepts in Enterprise Resource Planning 2nd Edition Chapter 1 Business Functions, Processes, and Data Requirements Chapter Objectives Name a business's main areas of operation. Differentiate a business process from a business function. Identify the kinds of data that each main functional area produces. Identify the kinds of data that each main functional area needs. Define integrated information systems and state why they are important ERP Overview Enterprise Resource Planning (ERP) programs are software used by companies to manage information in every area of the business. ERP programs help manage company-wide business processes using a common database and shared management reporting tools. ERP software supports the efficient operation of business processes by integrating activities throughout a business. Functional Areas of Operation Most companies have four main functional areas: Marketing and Sales (M/S) Supply Chain Management (SCM) Accounting and Finance (A/F) Human Resources (HR) Each main functional area consists of a number of narrower business functions specific to the functional area. Historically, businesses have organized themselves according to business functions. Business Schools continue to be similarly organized. Functional Areas of Operation Information System An information system includes the: Computers People Procedures Software Required to store, organize and deliver information Information systems are a critical tool for integrating business functions Business Processes A business process is a collection of activities that takes one or more inputs and creates an output that is of value to the customer The customer may be the traditional external customer who buys the product or service, or an internal customer (a colleague in another department) The business process view is the customer’s perspective. The customer does not care that different functions are involved in processing their order, and will not tolerate mistakes | Concepts in Enterprise Resource Planning 2nd Edition Chapter 1 Business Functions, Processes, and Data Requirements Chapter Objectives Name a business's main areas of operation. Differentiate a business process from a business function. Identify the kinds of data that each main functional area produces. Identify the kinds of data that each main functional area needs. Define integrated information systems and state why they are important ERP Overview Enterprise Resource Planning (ERP) programs are software used by companies to manage information in every area of the business. ERP programs help manage company-wide business processes using a common database and shared management reporting tools. ERP software supports the efficient operation of business processes by integrating activities throughout a business. Functional Areas of Operation Most companies have four main functional areas: Marketing and Sales (M/S) Supply Chain Management (SCM) Accounting and Finance (A/F) Human .
