Chapter 18 - Creating and leading change. After completing this unit, you should be able to: Discuss what it takes to be world class, describe how to manage and lead change successfully, describe strategies for creating a successful future. | Creating and Leading Change Chapter Eighteen Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Learning Objectives LO 1 Discuss what it takes to be world class LO 2 Describe how to manage and lead change successfully LO 3 Describe strategies for creating a successful future 18-2 Sustainable, Great Features Great companies Have strong core values Are driven by goals Change continuously Focus on beating themselves, not on beating the competition 18-3 The Tyranny of the Or Tyranny of the or The belief that things must be either A or B and cannot be both; that only one goal and not another can be attained 18-4 The Genius of the And Genius of the and; organizational ambidexterity Ability to achieve multiple objectives simultaneously. Examples Purpose beyond profit and pragmatic pursuit of profit Relatively fixed core values and vigorous change and movement Clear vision and direction and experimentation 18-5 Organization Development Organization development (OD) The system wide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organizational effectiveness. 18-6 Reasons for Resistance to Change 18-7 Figure Motivating People to Change 18-8 Figure Force-field Analysis Force-field analysis An approach to implementing the unfreezing/ moving/refreezing model by identifying the forces that prevent people from changing and those that will drive people toward change 18-9 Methods for Managing Resistance to Change 18-10 Table Harmonizing Multiple Changes Total organization change Introducing and sustaining multiple policies, practices, and procedures across multiple units and levels. 18-11 Leading Change 18-12 Figure Sources of Complacency 18-13 Figure Vast Opportunity 18-14 Figure Learning Cycle: Explore, Discover, Act 18-15 Figure | Creating and Leading Change Chapter Eighteen Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Learning Objectives LO 1 Discuss what it takes to be world class LO 2 Describe how to manage and lead change successfully LO 3 Describe strategies for creating a successful future 18-2 Sustainable, Great Features Great companies Have strong core values Are driven by goals Change continuously Focus on beating themselves, not on beating the competition 18-3 The Tyranny of the Or Tyranny of the or The belief that things must be either A or B and cannot be both; that only one goal and not another can be attained 18-4 The Genius of the And Genius of the and; organizational ambidexterity Ability to achieve multiple objectives simultaneously. Examples Purpose beyond profit and pragmatic pursuit of profit Relatively fixed core values and vigorous change and movement Clear vision and direction and .
