Chapter 9 - Decision making and employee involvement. Chapter learning objectives: Diagram the general model of decision making, explain why people have difficulty identifying problems and opportunities, identify three factors that challenge our ability to choose the best alternative, outline the causes of escalation of commitment to a poor decision, outline the forms and levels of employee involvement, describe sociotechnical systems theory recommendations for more successful self-directed work teams. | Decision making and employee involvement Chapter learning objectives Diagram the general model of decision making. Explain why people have difficulty identifying problems and opportunities. Identify three factors that challenge our ability to choose the best alternative. Outline the causes of escalation of commitment to a poor decision. Outline the forms and levels of employee involvement. Describe sociotechnical systems theory recommendations for more successful self-directed work teams. Identify the four contingencies in the Vroom–Jago model that determine the optimal level of employee involvement. Discuss the challenges that prevent employee involvement. 3. Develop alternatives 1. Identify problem 2. Choose decision style Decision making model 4. Choose best solution 5. Implement solution 6. Evaluate decision Famous missed opportunities A Knight’s Tale was a box office success, yet most Hollywood studios rejected Brian Helgeland’s proposal. They failed to see the appeal of | Decision making and employee involvement Chapter learning objectives Diagram the general model of decision making. Explain why people have difficulty identifying problems and opportunities. Identify three factors that challenge our ability to choose the best alternative. Outline the causes of escalation of commitment to a poor decision. Outline the forms and levels of employee involvement. Describe sociotechnical systems theory recommendations for more successful self-directed work teams. Identify the four contingencies in the Vroom–Jago model that determine the optimal level of employee involvement. Discuss the challenges that prevent employee involvement. 3. Develop alternatives 1. Identify problem 2. Choose decision style Decision making model 4. Choose best solution 5. Implement solution 6. Evaluate decision Famous missed opportunities A Knight’s Tale was a box office success, yet most Hollywood studios rejected Brian Helgeland’s proposal. They failed to see the appeal of a film about a lowly squire in 14th century England who aspires to be a knight, set to 1970s rock music and reflecting contemporary themes of youth, freedom and equality. © Photofest © Photofest Problem identification concerns Perceptual biases perceptual defence political influence by others mental models Poor diagnostic skills need to make sense lack of time defining solutions as problems © Photofest Identifying problems effectively Be aware of perceptual limitations Discuss the situation with colleagues Create early warning signs Use information technology Problems with choosing solutions Goal problems ambiguous, conflicting biased by personal goals Information processing problems selective attention limited information processing sequential evaluation with implicit favourite Maximising problems tend to satisfice Choosing solutions effectively Systematically evaluate alternatives Decision support systems Scenario planning Intuition (with caution) Intuitive .
