Chapter 12 - Communicating in organisational settings. Chapter learning objectives: diagram the communication process, identify four common communication barriers, describe problems with communicating through electronic mail, explain how non-verbal communication relates to emotional labour and emotional contagion, identify two conditions requiring a channel with high media richness, summarise four communication strategies in organisational hierarchies, describe characteristics of the organisational grapevine,. | Communicating in organisational settings Chapter learning objectives Diagram the communication process. Identify four common communication barriers. Describe problems with communicating through electronic mail. Explain how non-verbal communication relates to emotional labour and emotional contagion. Identify two conditions requiring a channel with high media richness. Summarise four communication strategies in organisational hierarchies. Describe characteristics of the organisational grapevine. Discuss the degree to which men and women communicate differently. Outline the key elements of getting your message across and active listening. Tom Phillips: master communicator The uncertain future of Mitsubishi Motors Australia Ltd (MMAL) has kept chief executive Tom Phillips busy as a corporate communicator. Phillips kept everyone informed of the company’s future through town hall meetings (shown here) and visits to the shop floor. © R. Millard, The Advertiser/(Adelaide) Four . | Communicating in organisational settings Chapter learning objectives Diagram the communication process. Identify four common communication barriers. Describe problems with communicating through electronic mail. Explain how non-verbal communication relates to emotional labour and emotional contagion. Identify two conditions requiring a channel with high media richness. Summarise four communication strategies in organisational hierarchies. Describe characteristics of the organisational grapevine. Discuss the degree to which men and women communicate differently. Outline the key elements of getting your message across and active listening. Tom Phillips: master communicator The uncertain future of Mitsubishi Motors Australia Ltd (MMAL) has kept chief executive Tom Phillips busy as a corporate communicator. Phillips kept everyone informed of the company’s future through town hall meetings (shown here) and visits to the shop floor. © R. Millard, The Advertiser/(Adelaide) Four functions of communication Knowledge management Decision making Coordinating work activities Fulfilling relatedness needs © R. Millard, The Advertiser/(Adelaide) Receiver Decode message Encode feedback Form feedback Sender Form message Encode message Decode feedback Transmit message Transmit feedback Receive encoded message Receive feedback Noise Communication process model Communication barriers Perceptions Filtering Language jargon ambiguity Information overload © Photodisc. With permission. Episodes of information overload Employee’s information processing capacity Time Information load Information overload Managing information overload Solution 1: Increase information processing capacity learn to digest information more quickly temporarily work longer hours Solution 2: Reduce information load buffering omitting summarising Communicating through email Advantages of email efficient medium asynchronous random information access fewer social status barriers Problems with
