| Motivation What is motivation? Motivation is to give people what they really want Twyla Dell writes of motivating employees, "The heart of motivation is to give people what they really want most from work. The more you are able to provide what they want, the more you should expect what you really want, namely: productivity, quality, and service." (An Honest Day's Work (1988) Motivation circle Motivation process People motivation Theory X and theory Y Theory X assumes that the average person: Dislikes work and attempt to avoid it Has no ambition, wants no responsibility Is self-centered and does not care about organizational goal Resists change Is gullible and not particular intelligent Management approaches can range from a hard approach to soft approach. Theory Y makes the following assumptions: Work can be as natural as play and rest People will be self – directed to meet their wok objectives if they are committed to them People will be committed to their objectives if rewards are in place that address higher needs such as self-fulfillment Under these condition, people seek responsibility Most people can handle responsibility because creativity and ingenuity are common in population Motivation under theory Y: Decentralization and delegation Job enlargement Participative management Performance appraisal

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