| MOTIVATION What is motivation? Motivation is to give people what they really want MOTIVATION What is motivation? Twyla Dell writes of motivating employees, "The heart of motivation is to give people what they really want most from work. The more you are able to provide what they want, the more you should expect what you really want, namely: productivity, quality, and service." (An Honest Day's Work (1988) MOTIVATION Understand staff to motivate them Staff qualities: Quality 1: Honesty Quality 2: Act with integrity Quality 3: Reliability Quality 4: Being accountable MOTIVATION Understand staff to motivate them Staff qualities: Quality 5: Resilience Quality 6: Determination Quality 7: Common sense MOTIVATION Why to motivate staff ? 1. Work more efficiently 2. Produce better results MOTIVATION What motivate staff ? Monetary and other rewards. MOTIVATION What to do to motivate employees? provide praise and recognition provide proper progressive .