Chapter 9 - Enabling the organization - decision making. After studying this chapter you will be able to: Define the systems organizations use to make decisions and gain competitive advantages, describe the three quantitative models typically used by decision support systems, describe the relationship between digital dashboards and executive information systems, list and describe four types of artificial intelligence systems. | UNIT THREE Streamlining Business Operations UNIT THREE Chapter Nine – Enabling the Organization— Decision Making Chapter Ten – Extending the Organization—Supply Chain Management Chapter Eleven – Building a Customer-centric Organization—Customer Relationship Management Chapter Twelve – Integrating the Organization from End to End—Enterprise Resource Planning UNIT THREE Decision-enabling, problem-solving, and opportunity-seizing systems CHAPTER 9 Enabling the Organization—Decision Making LEARNING OUTCOMES Define the systems organizations use to make decisions and gain competitive advantages Describe the three quantitative models typically used by decision support systems LEARNING OUTCOMES Describe the relationship between digital dashboards and executive information systems List and describe four types of artificial intelligence systems DECISION MAKING DECISION MAKING Model – a simplified representation or abstraction of reality IT systems in | UNIT THREE Streamlining Business Operations UNIT THREE Chapter Nine – Enabling the Organization— Decision Making Chapter Ten – Extending the Organization—Supply Chain Management Chapter Eleven – Building a Customer-centric Organization—Customer Relationship Management Chapter Twelve – Integrating the Organization from End to End—Enterprise Resource Planning UNIT THREE Decision-enabling, problem-solving, and opportunity-seizing systems CHAPTER 9 Enabling the Organization—Decision Making LEARNING OUTCOMES Define the systems organizations use to make decisions and gain competitive advantages Describe the three quantitative models typically used by decision support systems LEARNING OUTCOMES Describe the relationship between digital dashboards and executive information systems List and describe four types of artificial intelligence systems DECISION MAKING DECISION MAKING Model – a simplified representation or abstraction of reality IT systems in an enterprise TRANSACTION PROCESSING SYSTEMS Moving up through the organizational pyramid users move from requiring transactional information to analytical information TRANSACTION PROCESSING SYSTEMS Transaction processing system - the basic business system that serves the operational level (analysts) in an organization Online transaction processing (OLTP) – the capturing of transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, (3) update existing information to reflect the new information Online analytical processing (OLAP) – the manipulation of information to create business intelligence in support of strategic decision making DECISION SUPPORT SYSTEMS Decision support system (DSS) – models information to support managers and business professionals during the decision-making process Three quantitative models used by DSSs include: Sensitivity analysis – the study of the impact that .
