Chapter 20 - Developing a 21st century organization. The learning objectives for this chapter include: List and describe the four 21st century trends that businesses are focusing on and rank them in order of business importance, explain how the integration of business and technology is shaping 21st century organizations. | CHAPTER 20 Developing a 21st Century Organization LEARNING OUTCOMES List and describe the four 21st century trends that businesses are focusing on and rank them in order of business importance Explain how the integration of business and technology is shaping 21st century organizations DEVELOPING ORGANIZATIONS 21ST century organizations must: Recognize the immense power of technology Carry out required organizational changes Learn to operate in an entirely different way DEVELOPING ORGANIZATIONS Industries that have changed due to technology Travel Entertainment Electronics Financial services Retail Automobiles Education and training 21ST CENTURY ORGANIZATIONAL TRENDS 21st century business trends include: Uncertainty in terms of future business scenarios and economic outlooks Emphasis on strategic analysis for cost reduction and productivity enhancements Focus on improved business resiliency via the applications of enhanced security 21ST CENTURY . | CHAPTER 20 Developing a 21st Century Organization LEARNING OUTCOMES List and describe the four 21st century trends that businesses are focusing on and rank them in order of business importance Explain how the integration of business and technology is shaping 21st century organizations DEVELOPING ORGANIZATIONS 21ST century organizations must: Recognize the immense power of technology Carry out required organizational changes Learn to operate in an entirely different way DEVELOPING ORGANIZATIONS Industries that have changed due to technology Travel Entertainment Electronics Financial services Retail Automobiles Education and training 21ST CENTURY ORGANIZATIONAL TRENDS 21st century business trends include: Uncertainty in terms of future business scenarios and economic outlooks Emphasis on strategic analysis for cost reduction and productivity enhancements Focus on improved business resiliency via the applications of enhanced security 21ST CENTURY ORGANIZATIONAL TRENDS Four technology areas where organizations are focusing: IT infrastructures Security E-business Integrations Increased Focus on IT Infrastructures IT infrastructure – the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals Increased Focus on Security Physical security integration and best security practices Increased Focus on E-Business New e-business trends include: Mobile commerce – the ability to purchase goods and services through a wireless Internet-enabled device Telematics – blending computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations Electronic tagging – a technique for identifying and tracking assets and individuals Radio frequency identification (RFID) – chips or smart labels that can store unique identifiers and relay this information to electronic readers
