After studying this chapter you will be able to understand: Act as a communication champion rather than just as an information processor, use key elements of effective listening and understand why listening is important to leadership communication, recognize and apply the difference between dialogue and discussion,. | Chapter 9 Leadership Communication Chapter Objectives Act as a communication champion rather than just as an information processor. Use key elements of effective listening and understand why listening is important to leadership communication. Recognize and apply the difference between dialogue and discussion. Select an appropriate communication channel for your leadership message. Use communication to influence and persuade others. Effectively communicate during times of stress or crisis. Communication A process by which information and understanding are transferred between a sender and a receiver Ex. A Basic Model of the Communication Process Leader encodes message Receiver decodes message Channel Return message encoded and sent Feedback Loop Potential noise and distortion Ex. The Leader as Communication Champion Internal and external sources Strategic Conversation Open climate Listening Discernment Dialogue Purpose Directed Direct attention to vision/values, . | Chapter 9 Leadership Communication Chapter Objectives Act as a communication champion rather than just as an information processor. Use key elements of effective listening and understand why listening is important to leadership communication. Recognize and apply the difference between dialogue and discussion. Select an appropriate communication channel for your leadership message. Use communication to influence and persuade others. Effectively communicate during times of stress or crisis. Communication A process by which information and understanding are transferred between a sender and a receiver Ex. A Basic Model of the Communication Process Leader encodes message Receiver decodes message Channel Return message encoded and sent Feedback Loop Potential noise and distortion Ex. The Leader as Communication Champion Internal and external sources Strategic Conversation Open climate Listening Discernment Dialogue Purpose Directed Direct attention to vision/values, desired outcomes; use persuasion Methods Use rich channels Stories and metaphors Informal communication Leader as Communication Champion Ex. Why Open the Communication Channels? An open climate is essential for cascading vision, and cascading is essential because: Natural Law 1: You Get What You talk about A vision must have ample ‘air time’ in an organization. A vision must be shared and practiced by leaders at every opportunity. Natural Law 2: The Climate of an Organization is a Reflection of the Leader A leader who doesn’t embody the vision and values doesn’t have an organization that does. Natural Law 3: You Can’t Walk Faster Than One Step at a Time A vision is neither understood nor accepted overnight. Communicating must be built into continuous, daily interaction so that over time followers will internalize it. Ex. Ten Keys to Effective Listening Keys Poor Listener Good Listener 1. Listen actively Is passive, laid back Asks questions; paraphrases what is said 2. Find
