Guests that stay at small accommodations to expect friendlier service, but this does not always guarantee good service. To improve service quality most small accommodations depend on informal, on-the-job training of staff rather than formal training. Therefore, VTOS for small accommodation operations will support and help owners/entrepreneurs improve the quality of their staff and service, and therefore help grow the business and build the reputation of the hotel or enterprise and attract more business through referrals or word of mouth recommendations.
