Chapter 13 - Patient reception area. This chapter describes the patient reception area. As you look at the reception area and patient bathrooms through the eyes of patient needs, you begin to see ways to make the rooms both inviting and functional. Additionally, you will learn about the special needs of disabled patients. Well-planned and pleasant surroundings can do much to set the stage for a successful interaction between the patient and the doctor and other medical staff. | Medical Assisting Chapter 13 PowerPoint® to accompany Second Edition Ramutkowski Booth Pugh Thompson Whicker Chapter 13 Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display. Objectives 13-1 Identify the elements that are important in a patient reception area. 13-2 Discuss ways to determine what furniture is necessary for a patient reception area and how it should be arranged? 13-3 List the housekeeping tasks and equipment needed for this area of the office. 13-4 Summarize the OSHA regulations that pertain to a patient reception area. Patient Reception Area Objectives (cont.) 13-5 List the types of reading material appropriate to a patient reception area. 13-6 Describe how modifications to a reception area can accommodate patients with special needs. 13-6 Identify special situations that can affect the arrangement of a reception area. Patient Reception Area First Impressions The reception area creates an impression of whether | Medical Assisting Chapter 13 PowerPoint® to accompany Second Edition Ramutkowski Booth Pugh Thompson Whicker Chapter 13 Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display. Objectives 13-1 Identify the elements that are important in a patient reception area. 13-2 Discuss ways to determine what furniture is necessary for a patient reception area and how it should be arranged? 13-3 List the housekeeping tasks and equipment needed for this area of the office. 13-4 Summarize the OSHA regulations that pertain to a patient reception area. Patient Reception Area Objectives (cont.) 13-5 List the types of reading material appropriate to a patient reception area. 13-6 Describe how modifications to a reception area can accommodate patients with special needs. 13-6 Identify special situations that can affect the arrangement of a reception area. Patient Reception Area First Impressions The reception area creates an impression of whether the practice is successful or outdated. Reception Area Lighting Room Temperature Music Use fairly bright lighting in this area Average comfortable temperature Music should be calming and soothing Patient Reception Area Decor Use a group of colors that work well together Consider the mood you want to create Colors & Fabrics Specialty Items Items that add a special touch Items that may interest patients that are waiting Always keep safety in mind when placing items in the reception area. Patient Reception Area (cont.) Arranging Furniture Allow maximum floor space and patient comfort Ensuring Privacy Placing chairs in corners allows some privacy Interim rooms are great space for private discussions with patients Furniture Patient Reception Area (cont.) Accommodating Children Child-size chairs and play furniture are needed in pediatric offices A separate waiting room for well and sick or contagious children Yes No Imagine that you are working in the reception area of the .
