Chapter 10: Motivating the workforce. This chapter include objectives: Define human relations and determine why its study is important, summarize early studies that laid the groundwork for understanding employee motivation, compare and contrast the human-relations theories of Abraham Maslow and Frederick Herzberg,. | Chapter Ten Motivating the Workforce Human Relations The study of the behavior of individuals and groups in organizational settings. The Nature of HR Motivation The inner drive that directs a person’s behavior toward goals. Morale An employee’s attitude toward his or her job, employer, and colleagues. The Motivation Process More money for unexpected medical expenses Need Ask for a raise Work harder to gain a promotion Look for a higher-paying job Steal More money Goal-directed behavior Need Satisfaction Worker Satisfaction Nine out of 10 employees of all generations say that true success is about being trusted. Generation Xers see an employee review: The employer is “The Terminator” They see themselves as “Employees with a Future” Their greatest psychological need is Security Source: Roper Starch Worldwide and Sally Ring Research from USA TODAY Snapshot, October 3, 2001. Historical Perspectives on Employee Motivation Classical Theory of Motivation (Frederick W. Taylor) The Hawthorne . | Chapter Ten Motivating the Workforce Human Relations The study of the behavior of individuals and groups in organizational settings. The Nature of HR Motivation The inner drive that directs a person’s behavior toward goals. Morale An employee’s attitude toward his or her job, employer, and colleagues. The Motivation Process More money for unexpected medical expenses Need Ask for a raise Work harder to gain a promotion Look for a higher-paying job Steal More money Goal-directed behavior Need Satisfaction Worker Satisfaction Nine out of 10 employees of all generations say that true success is about being trusted. Generation Xers see an employee review: The employer is “The Terminator” They see themselves as “Employees with a Future” Their greatest psychological need is Security Source: Roper Starch Worldwide and Sally Ring Research from USA TODAY Snapshot, October 3, 2001. Historical Perspectives on Employee Motivation Classical Theory of Motivation (Frederick W. Taylor) The Hawthorne Studies (Elton Mayo) Maslow’s Hierarchy of Needs Source: adapted from Abraham H. Maslow, “A Theory of Human Motivation,” Psychology Review 50 (1943): 370-396. Self- Actualization Needs Esteem Needs Social Needs Security Needs Physiological Needs Herzberg’s Two-Factor Theory Hygiene Factors Company policies Supervision Working conditions Salary Security Motivational Factors Achievement Recognition The work itself Responsibility Advancement FAST FACT: Absenteeism costs a typical large company more than $3 million a year McGregor’s Theory X and Theory Y Theory X Management view that assumes workers generally dislike work and must be forced to do their jobs. Theory Y Management view that assumes workers like to work and under proper conditions, employees will seek responsibility to satisfy social, esteem, and self-actualization needs. Theory Z A management philosophy that stresses employee participation in all aspects of company decision making. Comparison of American, Japanese, and Theory
