Chapter 1 introduces you to the field of operations management. It describes the nature and scope of operations management, and how operations management relates to other parts of the organization. Among the other important topics it covers are a comparison of manufacturing and service operations, a brief history of operations management, and a list of trends in business that relate to operations. After you have read this chapter, you will have a good understanding of what the operations function of a business organization encompasses. | Introduction to Operations Management McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. You should be able to: Define the term operations management Identify the three major functional areas of organizations and describe how they interrelate Identify similarities and differences between production and service operations Describe the operations function and the nature of the operations manager’s job Summarize the two major aspects of process management Explain the key aspects of operations management decision making Briefly describe the historical evolution of operations management Characterize current trends in business that impact operations management 1- Student Slides What is operations? The part of a business organization that is responsible for producing goods or services How can we define operations management? The management of systems or processes that create goods and/or provide services 1- Student Slides Goods are physical . | Introduction to Operations Management McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. You should be able to: Define the term operations management Identify the three major functional areas of organizations and describe how they interrelate Identify similarities and differences between production and service operations Describe the operations function and the nature of the operations manager’s job Summarize the two major aspects of process management Explain the key aspects of operations management decision making Briefly describe the historical evolution of operations management Characterize current trends in business that impact operations management 1- Student Slides What is operations? The part of a business organization that is responsible for producing goods or services How can we define operations management? The management of systems or processes that create goods and/or provide services 1- Student Slides Goods are physical items that include raw materials, parts, subassemblies, and final products. Automobile Computer Oven Shampoo Services are activities that provide some combination of time, location, form or psychological value. Air travel Education Haircut Legal counsel 1- Student Slides Suppliers’ suppliers Direct suppliers Producer Distributor Final Customers Supply Chain – a sequence of activities and organizations involved in producing and delivering a good or service Student Slides 1- Inputs Land Labor Capital Information Outputs Goods Services Transformation/ Conversion Process Control Measurement and Feedback Measurement and Feedback Measurement and Feedback Value-Added Feedback = measurements taken at various points in the transformation process Control = The comparison of feedback against previously established standards to determine if corrective action is needed. Student Slides 1- Degree of customer contact Uniformity of input Labor content of jobs Uniformity of output Measurement .
