Chapter 7 - Managing correspondence and mail. After studying this chapter you will be able to understand: List the supplies necessary for creating and mailing professional-looking correspondence, identify the types of correspondence used in medical office communications. | 7 Managing Correspondence and Mail 7- List the supplies necessary for creating and mailing professional-looking correspondence. Identify the types of correspondence used in medical office communications. Describe the parts of a letter and the different letter and punctuation styles. Compose a business letter. Learning Outcomes 7- Explain the tasks involved in editing and proofreading. Describe the process of handling incoming and outgoing mail. Compare and contrast the services provided by the . Postal Service and other delivery services. Learning Outcomes (cont.) 7- Introduction Written materials demonstrate ability to Communicate Conduct business Professional image is conveyed in written correspondence Written documents = legal records 7- Correspondence and Professionalism Learning to Create Receive Send correspondence properly ensures positive, effective communication between your office and others. 7- | 7 Managing Correspondence and Mail 7- List the supplies necessary for creating and mailing professional-looking correspondence. Identify the types of correspondence used in medical office communications. Describe the parts of a letter and the different letter and punctuation styles. Compose a business letter. Learning Outcomes 7- Explain the tasks involved in editing and proofreading. Describe the process of handling incoming and outgoing mail. Compare and contrast the services provided by the . Postal Service and other delivery services. Learning Outcomes (cont.) 7- Introduction Written materials demonstrate ability to Communicate Conduct business Professional image is conveyed in written correspondence Written documents = legal records 7- Correspondence and Professionalism Learning to Create Receive Send correspondence properly ensures positive, effective communication between your office and others. 7- Letterhead paper Envelopes Labels Invoices Statements Choosing Correspondence Supplies Supplies 7- Choosing Correspondence Supplies (cont.) Letterhead Formal business stationary Doctor’s or office’s name, address, phone number printed at the top Correspondence with Patients Colleagues Vendors Medical Practice, Inc. 111 One Dr. Any, St. 11111 111-111-1111 7- Choosing Correspondence Supplies (cont.) Letterhead Cotton fiber bond More expensive than other types of paper (sulfite bond) Watermark Sizes Standard or letter size – 8½ x 11 inches Legal size – 8½ x 14 inches Medical Practice, Inc. 111 One Dr. Any, St. 11111 111-111-1111 Watermark 7- Envelopes Should match letterhead Types of envelopes Correspondence or business – No. 10 Invoices or statements – No. 6 to No. 10 Payment-return envelopes Tan Kraft or clasp envelopes – large, bulky documents Padded envelopes – send items that may be damaged during mail handling Data mailers Choosing Correspondence Supplies
