Chapter 12 - Scheduling appointments and maintaining the physician’s schedule. In this chapter you will: Explain the importance of the appointment book in maintaining the schedule in the medical office, identify common scheduling abbreviations, identify different types of appointment scheduling systems, discuss ways to arrange appointments for patients,. | 12 Scheduling Appointments and Maintaining the Physician’s Schedule 12- Explain the importance of the appointment book in maintaining the schedule in the medical office. Identify common scheduling abbreviations. Identify different types of appointment scheduling systems. Discuss ways to arrange appointments for patients. Learning Outcomes 12- Explain how to handle special scheduling situations. Explain how to properly document no-shows and late patients. Describe how to schedule appointments that are outside the medical office. Discuss ways to keep an accurate and efficient physician schedule. Learning Outcomes (cont.) 12- Introduction Scheduling systems Types How each is used Scheduling situations Appointment book Legal aspects Documentation 12- The Appointment Book A well-managed appointment book Creates an efficient patient flow Shows respect for everyone’s time by preventing excessive wait time Unexpected . | 12 Scheduling Appointments and Maintaining the Physician’s Schedule 12- Explain the importance of the appointment book in maintaining the schedule in the medical office. Identify common scheduling abbreviations. Identify different types of appointment scheduling systems. Discuss ways to arrange appointments for patients. Learning Outcomes 12- Explain how to handle special scheduling situations. Explain how to properly document no-shows and late patients. Describe how to schedule appointments that are outside the medical office. Discuss ways to keep an accurate and efficient physician schedule. Learning Outcomes (cont.) 12- Introduction Scheduling systems Types How each is used Scheduling situations Appointment book Legal aspects Documentation 12- The Appointment Book A well-managed appointment book Creates an efficient patient flow Shows respect for everyone’s time by preventing excessive wait time Unexpected events that occur Early and late arrivals No-show patients Emergencies Physicians spend extra time with patients 12- The Appointment Book (cont.) Preparing the appointment book Create the matrix, or basic format Block off times the doctor is unavailable Examples of when time should be blocked off Hospital rounds Surgery Vacation and holidays Scheduled meetings 12- The Appointment Book (cont.) Computer or traditional paper appointment book Obtain patient information Patient’s full name Home and work telephone numbers Purpose of the visit Use only approved abbreviations 12- Determining Standard Procedure Times Create a standard list of procedure times Indicate how much time to allow for the tests Use only as a guide Helps identify appointment openings appropriate for the patient visit 12- 30 min or > How Long Will Each Take? Complete physical examination New patient visit Follow-up office visit Emergency office visit Prenatal examination Pap smear and .
