This book shouldn’t be unusual, but it is. It should have been written a long time ago, but it wasn’t. All books on business process management should be similar to it, but they aren’t. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn’t been. | Business Process Management Practical Guidelines to Successful Implementations John Jeston and Johan Nelis B H Business Process Management i To our families Yvonne Brittany Connor Cassie and Kurt and Sandra Angelique and Mystique Without the support and inspiration of our families this would not have been possible we know it has been tough at times your understanding will never be forgotten. Thank you. We will now endeavor to make up the time we have lost with you. John and Johan .
