Although most customers pay their invoices on time, you must be able to process invoices that are not paid by their due date. This chapter describes how to set up and process customers statements, collection letters, and interest notes to help in the collection process. | Chapter 9: Collections Management CHAPTER 9: COLLECTIONS MANAGEMENT Objectives The objectives are: • Print customer statements. • Set up and create collection letters. • Process collection letters. • Set up interest codes. • Calculate interest. • Explain how to organize work, document actions, communicate with customers, and take actions for collections management. • Work with the Collections list page and detail forms. • Waive, reinstate, or reverse interest and fees in one step. • Create write-off transactions in one step. • Process non-sufficient funds (NSF) payments in one step. Introduction Although most customers pay their invoices on time, you must be able to process invoices that are not paid by their due date. This course describes how to set up and process customers statements, collection letters, and interest notes to help in the collection process. Microsoft Official Training Materials for Microsoft Dynamics® Your use of this content is subject to your current services agreement 9-1 Financials II in Microsoft Dynamics® AX 2012 Customer Account Statement Customer account statements are documents that you can send to your customers to notify a them of their balance due and transactional activity for a period. The currency and language for the customer are shown on the account statement. If the account statement includes more than one currency, an opening balance and a closing balance display for each currency. A centralized statement is a combined customer statement sent from one company that includes transactional data from one or more selected companies. If your organization uses centralized statements, ensure that you are using the statement company before you print statements. Information about a customer's account activity in other companies is included on the statement if the companies use the same global address book ID for that customer account. The transactions for each company are grouped together on the .
