(BQ) Part 1 book "Total quality management in education" has contents: Basics, the idea of quality, quality as an absolute, the relative notion of quality, two concepts of quality, the consumer’s role in quality, the educational product, continuous improvement,.and other contents. | Total Quality Management in Education Third edition Edward Sallis For Kate First published in 1993 This edition published in the Taylor & Francis e-Library, 2005. “To purchase your own copy of this or any of Taylor & Francis or Routledge’s collection of thousands of eBooks please go to .” Second edition published in 1996 Third edition published in 2002 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act, 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers at the undermentioned addresses. Kogan Page Ltd 120 Pentonville Road London N1 9JN UK Stylus Publishing Inc 22883 Quicksilver Drive Sterling VA 20166–2012 USA © Edward Sallis, 1993, 1996, 2002 The right of Edward Sallis to be identified as the author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988 British Library Cataloguing in Publication Data A CIP record for this book is available from the British Library ISBN 0-203-41701-1 Master e-book ISBN ISBN 0-203-44325-X (Adobe eReader Format) ISBN 0 7494 3796 0 (Print Edition) Contents The author Preface Basics 1 1 Why quality? 2 The four quality imperatives 3 The origins of the quality movement 5 The contributions of Deming, Shewart and Juran 6 The growth of interest in quality 2 x The message of quality 1 ix 8 11 The idea of quality 11 Quality as an absolute 12 The relative notion of quality 13 Two concepts of quality 13 The consumer’s role in quality 15 Quality control, quality assurance and total quality 16 The educational .
