Contents: The Relationship Between Issue, Risk, and Crisis Management, Issue Management, Risk Management, Crisis Management. | © 2015 Cengage Learning Chapter 6 Issue, Risk and Crisis Management © 2015 Cengage Learning Learning Outcomes Distinguish between issue management, risk management, and crisis management. Identify and briefly explain the stages in the issue management process. Describe the major categories of risk and some of the factors that have characterized risk management in actual practice. Define a crisis and identify the four crisis stages. List and discuss the major stages or steps involved in managing business crises. © 2015 Cengage Learning Chapter Outline The Relationship Between Issue, Risk, and Crisis Management Issue Management Risk Management Crisis Management Summary © 2015 Cengage Learning Issue, Risk & Crisis Management (1 of 2) The World Health Organization declared the China dairy industry scandal to be one of the largest food-safety crises in recent history. Nearly 300 people became sick, and several infants died due to tainted infant formula and food products. . | © 2015 Cengage Learning Chapter 6 Issue, Risk and Crisis Management © 2015 Cengage Learning Learning Outcomes Distinguish between issue management, risk management, and crisis management. Identify and briefly explain the stages in the issue management process. Describe the major categories of risk and some of the factors that have characterized risk management in actual practice. Define a crisis and identify the four crisis stages. List and discuss the major stages or steps involved in managing business crises. © 2015 Cengage Learning Chapter Outline The Relationship Between Issue, Risk, and Crisis Management Issue Management Risk Management Crisis Management Summary © 2015 Cengage Learning Issue, Risk & Crisis Management (1 of 2) The World Health Organization declared the China dairy industry scandal to be one of the largest food-safety crises in recent history. Nearly 300 people became sick, and several infants died due to tainted infant formula and food products. Several causes of the crisis included farmers using a lower grade of feed, distributors adding melamine to boost protein content, and dairies, and US firms distributing the tainted milk, or using its contaminated ingredients, and government cutting food inspections. © 2015 Cengage Learning Issue, Risk & Crisis Management (2 of 2) With little government oversight, the consumer is forced to rely on businesses to act responsibly. But such tragedies, and the financial scandals of many corporations, continue to erode consumer trust in businesses. Major external social events not caused by business also affect businesses, and firms must prepare to deal with them. No company is immune to the threat of a crisis, but few prepare. Managerial decision-making processes should include Issue Management, Risk Management, and Crisis Management. © 2015 Cengage Learning Relationships Between Issue, Risk, and Crisis Management (1 of 2) Differentiating between these 3 is difficult. Many product .
