(BQ) Part 2 book "Management" has contents: Leadership, motivation, groups and teams, communication and negotiation, individual and group decision making, operations management, organizational change and development, control. | Part Three Leading Chapter 8 Leadership Chapter 9 Motivation Chapter 10 Groups and Teams Chapter 11 Communication and Negotiation Chapter 12 Individual and Group Decision Making 203 8 Leadership LEARNING OBJECTIVES After studying this chapter, you should be able to: Define leadership and be able to discuss its significance in organizations. Compare managing and leading and differentiate between them. Analyze a leader’s sources of power and issues in using power effectively. Describe and contrast the roles of the leader, followers, and the situation in the overall leadership process. Discuss the extent to which national cultures create differences in effective leadership behaviors from one country to another. Explain the conditions that can substitute for, or neutralize, effective leadership. Plan how to improve your own leadership capabilities. 204 Managerial Challenges from the Front Line Courtesy of Taylor Ridout, The Shoppes at Brownstone Village Name: Taylor Ridout Gray Position: Owner and Operator, The Shoppes at Brownstone Village, Arlington, Texas Alma mater: University of Texas at Austin (BA in Advertising) Outside work activities: Swimming as a family First job out of school: Events coordinator for a trading-card company Hero: My parents Motto to live by: Several, including: “trust your instincts”; “think, execute, and balance”; and “do the right thing” Management style: Firm, but friendly When she was growing up in Arlington, Texas, a city between Dallas and Fort Worth, Taylor Ridout Gray used to go to a nearby skating rink. Over the years, though, she stopped going there because it had become somewhat dilapidated and rundown. However, a few years later, after graduating from college, and with the help of her father, a developer, she bought the rink! By her late twenties Gray had totally remodeled the structure and turned it into a retail complex of boutiques and restaurants called The Shoppes at Brownstone Village. Developing and marketing the
