(BQ) Part 2 book "Fundamentals of case management practice - Skills for the human services" has contents: Bringing up difficult issues, addressing and disarming anger, the effective combination of skills, documenting initial inquiries, the first interview, social histories and assessment forms, the mental status examination,.and other contents. | CHAPTER 10 Bringing Up Difficult Issues Introduction There will be times when you have a concern about something the client has said or done. You may be concerned for your client’s well-being, and you do not want your client to do something harmful or continue to behave or think in ways that are destructive. Occasionally you will have a problem because someone other than the client has in some way interfered with your ability to do your job well. As noted earlier, when your needs are not met, you are responsible for resolving the matter or, at the very least, for bringing your concerns out in the open where they can be discussed and examined by the client. Bringing something out into the open is called confrontation. To most people this means an angry, accusing action. In social services, however, it means matter-of-factly bringing something out to gain a better understanding and perhaps to make meaningful changes or take important new steps. When you bring up your point of view, you are holding reality as you see it before the client for the client to consider. The client is in no way obligated to see things your way, but now both points of view are known and considered. Many opportunities to grow and make constructive changes will be discovered when you use confrontation. The decision to use confrontation is another strategic decision. This chapter examines when confrontation might be a useful tool to help you and your client explore differences and resolve possible conflicts. Chapter 10 Bringing Up Difficult Issues 183 When to Use Confrontation Discrepancies There are times when a client will communicate two different messages. Confrontation can help the client see the discrepancies and can offer an opportunity to look at the situation and at the person in another way. Some examples of discrepancies follow. The Client Says One Thing but Does Another. Dalia tells you that she really wants to go to the .
