(BQ) Part 2 book "Fundamentals of management" has contents: Basic elements of individual behavior in organization, managing employee motivation and performance, leadership and influence processes, communication in organizations, managing work groups and teams, basic elements of control,.and other contents. | CHAPTER 9 Basic Elements of Individual Behavior in Organizations Sergii Tsololo/ Learning Outcomes After studying this chapter, you should be able to: 1 Explain the nature of the individual–organization relationship. 2 Define personality and describe personality attributes that affect behavior in organizations. 3 Discuss individual attitudes in organizations and how they affect behavior. 4 Describe basic perceptual processes and the role of attributions in organizations. 5 Discuss the causes and consequences of stress, and describe how it can be managed. 6 Describe creativity and its role in organizations. 7 Explain how workplace behaviors can directly or indirectly influence organizational effectiveness. Management in Action Putting In the Hours “They told me I was a manager, but I spent a lot of time sweeping and emptying the trash.” —Omar Belazi, former RadioShack Manager People who work for organizations all have certain understandings about what they are supposed to do for their employer and what they can expect in return. When these factors seem fair and reasonable, people tend to be happy and productive. But when the balance gets out of line, problems can start to set in. This is especially true when people think they are not getting fairly paid for their contributions. For instance, Heather Jennings worked as a customer service representative for Verizon and was paid on an hourly basis. However, she was told that she needed to be at her workstation 10 to 15 minutes before her shift officially started in order to log into her computer, open databases, and get her equipment adjusted so she could start work precisely on time. All of the other employees in her department were given the same instructions. Similarly, Jeffrey Allen was a sergeant in the Chicago police department. He left work each day at 5:00 . but continued to receive dozens of text messages, e-mails, and calls on his department-issued Blackberry until .
