(BQ) Part 1 book "Operations management" has contents: Introduction to operations management; competitiveness, strategy, and productivity; forecasting; product and service design; strategic capacity planning for products and services; process selection and facility layout; work design and measurement, location planning and analysis, management of quality. | Find more at Confirming Pages Find more at Operations Management eleventh edition William J. Stevenson Rochester Institute of Technology i 12/24/10 4:30:09 PM Pages Find more at This book is dedicated to you. OPERATIONS MANAGEMENT Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. Copyright © 2012, 2009, 2007, 2005, 2002, 1999, 1996, 1993, 1990, 1986, 1982 by The McGraw-Hill Companies, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. Proudly sourced and uploaded by [StormRG] Kickass Torrents | TPB | ET | h33t This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 DOW/DOW 1 0 9 8 7 6 5 4 3 2 1 ISBN 978-0-07-352525-9 MHID 0-07-352525-1 Vice president and editor-in-chief: Brent Gordon Editorial director: Stewart Mattson Publisher: Tim Vertovec Executive editor: Richard T. Hercher, Jr. Executive director of development: Ann Torbert Managing development editor: Gail Korosa Vice president and director of marketing: Robin J. Zwettler Marketing director: Brad Parkins Marketing manager: Katie White Vice president of editing, design, and production: Sesha Bolisetty Senior project manager: Bruce Gin Buyer II: Debra R. Sylvester Interior designer: Laurie J. Entringer Senior photo research coordinator: Keri Johnson Photo researcher: Bill Van Werden Lead media project manager: Kerry Bowler Media project manager: Ron Nelms Cover design: © Design .